Refunds and Returns Policy
Effective Date: November 1, 2024
Website: Ruliarams.in
Business Name: M/s Pt. Rulia Ram & Sons
Contact Email: Support@Ruliarams.in
Business Address: Bartan Farosh Khada Danda Potala Marg, Road, Harish Chander Marg, Dharamshala, Himachal Pradesh 176215

Thank you for shopping with Ruliarams.in. We are committed to ensuring your satisfaction with every purchase. If for any reason you are not fully satisfied with your order, our Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining a refund.

1. Returns Eligibility

We accept returns within 30 days from the date of delivery for items that meet the following conditions:

  • The item must be unused and in its original packaging.
  • The item must be in the same condition as received, with no signs of wear, damage, or alteration.
  • All original tags, labels, and any included accessories must be intact.

Non-Returnable Items:

  • Perishable items or products that have been customized or altered to your specifications.
  • Items marked as “Final Sale” or “Non-Returnable” on the product page.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Our Support Team: Send an email to Support@Ruliarams.in with your order number, a brief description of the reason for the return, and any supporting photographs if necessary.
  2. Await Return Authorization: Once we review your request, our team will respond within 2-3 business days with return authorization and further instructions.
  3. Prepare Your Package: Securely pack the item(s) in the original packaging, including all original contents (tags, labels, and accessories).
  4. Return the Item: Ship the item back to us at the address provided in the return authorization email.

Please note: Customers are responsible for return shipping costs unless the return is due to an error on our part (such as receiving a defective or incorrect item).

3. Return Shipping and Fees

  • Return Shipping Cost: For eligible returns, customers are responsible for the cost of return shipping unless there was an error or defect in the order.
  • Restocking Fees: A restocking fee may apply for certain high-value or bulk items, which will be clearly communicated in the return authorization email.
  • Damaged Returns: If returned items are received in damaged or unsellable condition, we reserve the right to deduct a fee from the refund amount.

4. Refund Process and Timeframe

Once we receive your returned item, we will:

  1. Inspect the Item: A quality check will be performed to confirm that it meets our returns criteria.
  2. Process the Refund: Approved refunds will be processed back to your original payment method.
  3. Refund Timeline: Refunds typically take 7-10 business days to reflect in your account, depending on your bank or payment provider.

If your return is rejected due to non-compliance with our return policy, our customer service team will contact you to discuss next steps.

5. Exchanges

If you wish to exchange an item, please initiate a return and place a new order for the replacement item. This allows us to process your request as quickly as possible while ensuring you receive the product you want.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery. Email Support@Ruliarams.in with your order number and a description or photos of the issue. We will arrange for a replacement or provide instructions for returning the item at no cost to you.

7. Contact Us

If you have any questions or concerns regarding our Refunds and Returns Policy, please don’t hesitate to contact us:

Customer Support Team
Email: Support@Ruliarams.in
Address: M/s Pt. Rulia Ram & Sons
Bartan Farosh Khada Danda Potala Marg, Road, Harish Chander Marg
Dharamshala, Himachal Pradesh 176215