Files
Utensils
worship materialFREQUENTLY ASKED QUESTIONS
Yes, at Rulia Ram and Sons, we take great care to ensure that the product you receive matches the picture and description provided on our website. Our commitment to quality and customer satisfaction means that we strive for accuracy in all our product listings. Each product image is a true representation of the item, captured to highlight its features and details.
We understand how important it is for our customers to receive exactly what they expect, and we work closely with our suppliers and photographers to ensure that every image reflects the actual product. In the rare instance that there might be a slight variation, such as color due to lighting conditions or minor changes in packaging, we clearly mention these possibilities in the product description.
Our quality control team rigorously checks all products before they are shipped to ensure they meet our high standards and match the online descriptions. If you ever receive a product that does not meet your expectations, our customer service team is here to assist you with returns, exchanges, or any other concerns you might have. Your satisfaction is our top priority, and we are committed to providing you with a shopping experience you can trust.
Viewing your sales receipt with Rulia Ram and Sons is a straightforward process. Once your purchase is complete, you can access your sales receipt in a few easy steps:
Email Confirmation: After completing your purchase, a confirmation email will be sent to the email address you provided during checkout. This email will contain a detailed sales receipt including the list of items purchased, prices, taxes, and total amount paid. Make sure to check your inbox and spam/junk folder for this email.
Account Dashboard: If you have created an account with us, you can view your sales receipt by logging into your account on our website. Go to the 'My Account' section and select 'Order History' or 'Purchase History'. Here, you will find a list of all your past orders. Click on the relevant order to view and download your sales receipt.
Customer Support: If you are unable to locate your sales receipt via email or your account dashboard, our customer support team is here to assist you. You can contact us via phone, email, or through our 'Contact Us' page on the website. Provide your order number and any other relevant details, and our team will promptly send you a copy of your sales receipt.
We strive to make your shopping experience seamless and convenient, ensuring you have easy access to all your purchase information.
Returns are exclusively accepted in-store. Please bring the item, original packaging, and receipt within our specified return period for processing.
Returning an item to Rulia Ram and Sons is simple. Follow these steps:
Contact Customer Support: Reach out to our customer service team via phone or email within 2 days of receiving your item. Provide your order number and reason for return.
Receive Return Authorization: Our team will issue a return authorization and provide detailed instructions.
Pack and Ship: Carefully pack the item in its original packaging and include the receipt. Ship it back to the address provided.
Refund or Exchange: Once we receive and inspect the item, we’ll process your refund or exchange promptly.
We aim to ensure a hassle-free return experience.
At Rulia Ram and Sons, we understand the importance of providing a wide selection of products to meet our customers' needs. While we endeavor to restock items that are marked as "out of stock," availability can vary based on several factors. These include supplier availability, manufacturing schedules, and product demand.
To keep our customers informed, we regularly update our website with current stock statuses. If an item you are interested in is currently out of stock, we recommend checking back periodically as our inventory is updated frequently. Additionally, you can reach out to our customer service team for more information on specific products. They can provide insights into expected restock dates or suggest alternative products that may meet your requirements.
Customer satisfaction is our priority, and we strive to ensure a seamless shopping experience. Rest assured, we are committed to restocking popular items whenever possible to continue providing you with the products you need. Thank you for your understanding and continued support of Rulia Ram and Sons.
At Rulia Ram and Sons, we offer shipping services across India to ensure that our customers can conveniently receive their orders wherever they are located. When placing your order on our website, you can choose your preferred shipping address during the checkout process. We ship to residential addresses, business addresses, and also offer the option for items to be shipped to a third-party location if desired.
During checkout, you'll have the opportunity to review and confirm your shipping address to ensure accuracy. We strive to partner with reliable shipping carriers to ensure prompt and secure delivery of your items. Once your order is processed and shipped, you will receive a tracking number via email, allowing you to monitor the status of your shipment in real-time.
For any specific shipping inquiries or special instructions, our customer service team is available to assist you. Whether you're ordering hardware utensils, pet items, building materials, or any other products from our diverse inventory, we aim to provide a seamless shipping experience that meets your needs and expectations.
CONTACT US FOR ANY QUESTIONS | Get in Touch
